Marketing guru Jonah Berger shares his insights on the power of language at CNBC's Small Business Playbook event.
Marketing guru Jonah Berger shares his insights on the power of language at CNBC's Small Business Playbook event.

Holy Shift Batman: Words Matter

Alrighty then gather 'round all you magnificent mammals. Ace Ventura Pet Detective (and now apparently a language analyst) is on the case. Professor Jonah Berger a real deal whisperer to the likes of Google Nike and Apple dropped some truth bombs about the power of get this *words*. Yeah you heard me. Those squiggly little symbols we use to communicate? Turns out they can make or break you. Who knew? Okay Ace knew.

From "Help" to "Helpers": It's All in the 'Er'

Okay so Berger dives deep into this thing about asking for "helpers" instead of "help." Apparently some preschool experiment showed that adding that simple "er" makes people one third more likely to jump on board. Later this was confirmed with adults. Voting versus being a voter. I thought it was just a word but turns out this makes a huge difference. People are all about those identities man. They wanna be seen as smart engaged all that jazz. You need help finding financial helpers? Then look no further than this article that shows how C PACE Loans Explode Doggystyle: A Green Rush in Commercial Real Estate.

You You You… and the Art of Careful Accusation

Now hold your horses. This 'you' thing? Tricky. It's like a stop sign in a world of endless scrolling. Slap a 'you' in a headline and bam people pay attention. But here's the kicker: don't go all accusatory on me. 'Did you make dinner?' Bad. 'Did that report get taken care of?' Better. It's like walking a tightrope over a pool of hungry sharks. One wrong step and you're chum.

Ditch the Hedges: Unleash Your Inner Guru

Alright this is where it gets real. Forget 'probably' and 'potentially.' Those are the weasel words of the weak. Clients want certainty baby. They want to know you're 95% sure that stock is gonna skyrocket even if you're just winging it. (Don't tell anyone I said that). So ditch the hedges pause like you know what you're doing and let your inner guru shine. "Be clear about where the uncertainty is and where it isn't."

Ace's Analysis: It's All About the Vibe

So what's the bottom line? It's all about the vibe man. You gotta project confidence use the right words at the right time and avoid those accusatory 'you' bombs. If you can master that you'll be swimming in success like a dolphin in the Caribbean. Giggity giggity.

Believe It or Not: Practice Makes Perfect

Now I know what you're thinking: 'Ace this sounds hard'. Well it ain't rocket science but it does take practice. Record yourself listen to your verbal tics and cringe like you're watching yourself dance at a wedding. It's painful but it's necessary. Before you know it you will be a wordsmith of epic proportions. Until next time alllllrighty then.


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